BlockNews.Net Support & FAQs

Welcome to BlockNews.Net support. Here you will find a listing of FAQ's and also a chance for you to create a support ticket. To submit your issue to support, please click on "Contact Support" at the top right to fill out your details or you can e-mail support directly at "support@blocknews.net". We will respond to your issue within 24 hours, but it is almost always much much sooner. IMPORTANT- Some e-mail systems treat our e-mails as spam, if you do not receive an acknowledgement to your request within 30 minutes, please check your spam/bulk mail folder, as this is where replies from us will most likely end up.

We have begun beta testing "Live Chat" support at varying hours during the day / night.  You will know when "Live Chat" is available when there is a graphic displayed throughout our site.  Give it a try for any of your support needs when you can! 

What makes out block accounts so great???  Many reasons!!  Please read this article for a better understanding of our accounts!

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There is currently a power/network outage going on at the EU server.  Because of this, connections will fail.  The datacenter staff over there are working towards a fix so it should be back up as soon as possible.  We apologize for this, and will be adding features to our network to minimize this if it should happen again.

This issue should now be resolved.  A disk that was full was not showing up in monitors. This disk was causing the server software to act up to say the least.  Some users who saw slow speeds may also see there speeds return back to normal.  If you are still seeing issues, please write to support and let us know.  Thank you for your patience.

Customers using the US server are seeing connection errors.  While we correct this issue, the EU server can be used in the meantime.

UPDATE- Midnight Eastern time- We restarted a machine that was causing the connection issues and that solved the problem for a couple of hours, however it seems they are cropping up again.  Needless to say we will need to play around with it some more to see why it is failing.  In the meantime, you may use the EU server (eunews.blocknews.net) as it remains up and available for use.  We apologize for this and will have the US up and running again as soon as we can.